Frequently Asked Questions
Everything you need to know about secure, trackable QR codes and brand verification with QRTrusty.
If I upgrade or buy another plan, do my unused codes roll over and add up?
Yes. Code quotas are cumulative. Example: you have 400 codes left on Basic and upgrade to ProPack (12,000). Your new balance is 12,400 codes.
What happens when I run out of codes?
Your existing QR codes and analytics remain intact. You can top up by upgrading or purchasing an additional plan at any time.
What analytics do I get?
Real-time scans, unique users, geo locations, devices, time-series trends, duplicate/abuse attempts, and flagged suspicious activity. Business+ can receive weekly or monthly email summaries.
Can I brand the verification page?
Yes. Business+ includes a branded subdomain (e.g., brand.qrtrusty.com/verify). ProPack supports an embeddable iFrame. API access is available for technical teams.
Can I remove the 'Powered by QRTrusty' watermark?
Yes—available on ProPack and Business+. Trial and Basic keep the watermark enabled.
Which export formats are supported?
QR assets: PDF or ZIP with layout options. History & reports: CSV. Higher tiers support bulk downloads with your logo applied.
Do codes expire?
Trial, Basic, and ProPack: codes are valid for 12 months from activation. Business+: no time limit until the allocated codes are consumed.
Can I update or remove my logo later?
Yes. Upload a new logo anytime—newly exported QR labels will use it. You can also remove the logo completely from your account.
How does QRTrusty detect fake or duplicated scans?
Each code is serialized. We track per-code scan patterns and flag duplicates, abnormal frequency, or suspicious geospatial jumps for review.
Is there an API for developers?
Yes. An optional API is available (popular with Business+ clients) for generating/validating codes and integrating verification into your systems.
What about data ownership and privacy?
You own your data. We store it securely and only use it to provide the service. You can export your history (CSV) at any time.
Can my team collaborate?
Business+ supports sub-accounts for staff with scoped access. You can manage roles and revoke access from the dashboard.