Refunds & Cancellations
We aim for clear and fair billing. Please review the rules below to understand when refunds are possible, and how cancellations work for your QRTrusty subscription.
1) Subscription Model
QRTrusty is a prepaid subscription service. Your plan provides access to features and an allocation of QR codes for a defined duration. Service access typically begins immediately after successful payment.
2) Refund Eligibility
Because QR codes are digital assets that become associated with verification records, refunds depend on whether service usage has started (for example: generating codes or activating custom settings).
Eligible cases (may qualify)
- Duplicate payment for the same subscription
- Technical failure preventing service activation after payment
- Accidental purchase within 24 hours (only if no QR codes were generated and no custom setup was applied)
Non-refundable cases
- QR codes already generated or exported
- Subscription partially used or active beyond the initial window
- Custom / enterprise / VIP agreements (unless explicitly stated in the contract)
- Custom subdomain already configured or activated
3) Cancellation Policy
You can cancel renewal at any time to stop future billing. Cancellation does not automatically refund the current subscription period. Your access remains active until the end of your paid term.
4) How to Request a Refund
To request a refund review, email our support team with your account email, invoice details, and a brief explanation.
We may request additional information to verify the transaction and confirm eligibility under this policy.